Webnet Technologies LLC Providing IT  Support  Solutions Abu Dhabi UAE Dubai

Webnetech  provides a wide range of Support solutions to help your business reach its desired goals and objectives. We are experienced in many areas and offer paramount support in terms of technical knowledge, providing first class business solutions and also provide a managed 24/7 service. We offer cross functional support to many businesses, with our services including Email Management, Network Installation, Disaster Recovery, Upgrades & Migrations, Server & Network Management, Remote Working and Security.

Webnetech Support Solutions

IT Support for PC’s & Laptops

The Webnetech IT support service for PCs and laptops provides a reactive, high-quality and cost-effective solution that gives you instant access to Microsoft Certified professionals when you need them. The Five rivers support service for PCs and laptops delivers a high-quality solution at a low cost and provides: Instant access to our Microsoft certified professionals

  • Help when you need it with no limit to the number of problems you can raise
  • A single point of contact for all your IT issues
  • Advice and help with your virus/spyware issues On-demand advice Installation of new hardware and software

IT Support for Servers

The Webnetech support service for servers provides a reactive, high-quality and cost-effective solutions that give instant access to Microsoft Certified professionals who will help resolve your server and network problems. The Bluechip support service for servers delivers a high-quality solution at a low cost and provides:

  •           Instant access to our Microsoft certified professionals
  •           Help when you need it with no limit to the number of problems you can raise
  •           A single point of contact for all your IT issues
  •           Installation and support for Active Directory issues
  •           Domain troubleshooting support
  •           Secure remote access
  •           Small Business Server and Microsoft Exchange Installation and Support
  •           E-mail Support

 

Telephony support available instantly for both PC’s and Servers

The Webnetech support service for one-off incidents delivers a high-quality solution at a low cost and provides:

  • Instant Access to one of our Microsoft certified engineer.
  • No fee will be charged until we discuss and agree with you how we can resolve the issue Maximum call time of 30 mins for a PC or laptop incident and 45 mins for a server incident

Onsite Support

Not all incidents can be fixed remotely. We have a team of Microsoft qualified mobile engineers who can visit your site within an agreed timescale and attempt to resolve any issues you have with Servers, Laptops, PC’s or with your network. We provide both software and hardware onsite maintenance. Our engineers have an in depth knowledge of resolving both software and hardware related incidents. We also offer a ‘floor walker’ for the day package. This includes one of our friendly Microsoft certified engineers to attend your site for an agreed period of time to floor walk and fix any IT issues you may have face-to-face and also provide advice or answer any concerns you may have.

Complete IT Outsourcing

With our current economic crisis, many medium-sized businesses are looking for ways to save money, but still require a solid IT infrastructure. Bluechip Complete IT Outsourcing service lowers costs while bringing peace of mind to the company. It allows the company to concentrate on their core competencies and business development tasks. A virtual CIO will help align your business goals with your IT environment. Our outsourcing service is ideal for medium-sized businesses that are downsizing, but would still like IT support from a group of certified IT professionals.

Designed for:

  • Companies who want to fully outsource their IT department support
  • Companies who prefer fixed costs no matter what time or disaster it is
  • Companies who benefit from many IT experts without having to pay for them all
  • Companies who want to consolidate their IT environment
  • Companies downsizing and can no longer budget for multiple IT personnel
  • A virtual Chief Information Officer, without the costs
  • Simultaneous user requests
  • Complex IT infrastructures

Additional Benefits:

  • Decreased response time (onsite and offsite)
  • Discounted Rates
  • No additional rate premiums
  • Monthly IT planning meetings
  • Multi-level SLAs
  • Detailed project logs
  • MON – Remote Monitoring Service
  • TIX – Online Trouble Ticketing System